(07) 3287 1175

Service

Full Service Vending

Personalised Vending Qld is a ‘full service’ vending company that provides vending machines to customers free of charge with installation, re-filling, maintenance, and servicing being conducted by the company at absolutely no cost to the customer.

We recognise that convenience is essential in the vending industry. As such, PVQ strives to ensure that our vending machines are:

  • Reliable;
  • Easy to use;
  • Popular branded products are available;
  • Products are displayed clearly;
  • Stock levels are maintained.

We operate on flexible working hours so as to fit in with your organisations requirements for night shifts and weekends.

Customer Service Plan

At Personalised Vending Qld, we are committed to our Customer Service Plan, which includes Pre Delivery, Regular Service Visits, Monthly Service Checks and Malfunction Service (24hrs a day, 7 days a week).

All the equipment will be regularly checked and serviced by a vending machine technician so as to ensure that they are in a good, workable condition at all times.

In the event of a machine malfunction or a service request, we provide a right of redress notice on the front of the machine.  This is a 24 hour a day telephone service number, to which any service problems may be  reported and will be attended to promptly by our own qualified service technicians. Service calls are attended to within 24 hours.

We will provide a full refund service for any customer who claims a refund is due as a result of the malfunctioning of our equipment.

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